Guardian Life insurance recently produced a report on small businesses (2-99 employees) and their results showed that the most important personal trait of a successful small business owner was the ability to collaborate.

Business owners who build strong relationships with their employees, vendors and others are more likely to click with customers.

If you think about it, this makes sense. From the moment you sold your first photograph, you discovered that the relationship between you and the customer – and your lab – was as important as the image itself.

As I read this report I realized something else: this is true for both your business and ours.

That’s why at JD we are proud of our customer service department. Heidi, Dana and Julie have a combined total of decades of experience working with professional photographers. We know many of you by first name. We’ve talked on the phone (no robots answer our phones), been to your studios, met you over the counter, in training classes and at trade shows. Building relationships with you and other professional photographers has been just as important as providing high-quality products in the growth of our lab.

When you talk, we listen. Float wraps, accordion mini books, and high-end trader cards are just a few of the many new products we constantly introduce because you told us you wanted them.

Bottom line: if you ever need anything from JD, give us a call at 888-858-8084. Our success depends on yours.

Tags: business

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This entry was posted on Wednesday, July 21st, 2010 at 1:20 pm and is filed under business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.