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Cancel JDLab2You Orders

Have you ever sent an order to the lab, then changed your mind?

JDLab2You and JD Pick-a-Pack users can now cancel orders that have not been printed.

In your order confirmation email you will see a new link to cancel your order. Click the link, enter your customer ID, and click the “Cancel Order” button. The lab print system will check the order status. If the order has not yet been printed, it will be canceled. If it has already been printed, it will let you know.

Depending on time of day and order volumes, some orders are printed minutes after they are received at the lab. However, the cancel option will always work if you send in an order after hours and cancel it before the next business day.

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