Apple PCs run many different flavors of Mac OS, and each one handles the installation of JDLab2You and Pick-a-Pack differently depending on several factors: the version of Mac OSX installed, the age of the hardware (32-bit vs 64-bit), the version of Java installed, and the browser used. As a result, we’ve worked with clients using dozens of different combinations of Mac hardware and software.
If you are having trouble getting our software to install on a Mac, one of these might be the solution to your problem.
Security Warning During Install – Mac OS 10.7.5 Lion and Higher
If you see the warning message box “JDLab2You can’t be opened because the identity of the developer cannot be confirmed” when trying to install our ordering software, chances are you are running Mac OS 10.7.5 Lion or newer. These OS’s include a new feature called Gatekeeper, designed to prevent you from accidentally installing malicious software (anything not from Apple). If you try to install JDLab2You or Pick-a-Pack and see this window:
1. Close your browser and open your Downloads folder. Do this by clicking Go on your finder menu, then click Downloads.
2. Look for the file “launch.dmg” – it is the JDLab2You installation file you just downloaded.
3. In Finder, control-click or right click on “launch.dmg” and choose Open. A dialog box as shown on the right will pop up and you will click Open again.
4. Enter your user name and password if required.
5. At this point the installation will proceed as normal.
Security Warning During Install – Latest Mac OS Versions
Sometime after Mac OS 10.8 Mountain Lion, Apple changed the Gatekeeper software so that you could no longer bypass the warning message “JDLab2You can’t be opened because the identity of the developer cannot be confirmed” with the steps above. Instead, after you see the warning message:
1.Click Apple menu, then System Preferences.
2. Go to Security & Privacy
3. You should see “JDLab2You” or “Pick-a-Pack” as the last program you were trying to install. Click the “Open Anyway” button next to it and complete the installation.
Crossed-Out Icon Cannot Install – Mac OS 10.7 and older
If, after clicking the “Download and Install” button, you see the JD logo with a line through it, (see on right) you are likely on an older version of the Mac OS, or on a 32bit PC that does not support the 64-bit installer.
The solution is to close and delete the installer that you downloaded, and instead install the program from the 32-bit installer using the links below: