A recent Windows 10 Update causes LabPrints projects to be hidden, and then deleted after 10 days if no action is taken. If you are a Windows 10 user, it’s important that you follow the steps below to prevent this from happening to you.
Please watch this video, which covers the following steps:
1. Download this file: http://www.labprints.com/website/support/file-mover-new.jar
2. Double click the file to open it.
NOTE: If you do not have Java installed you will get a notice that there is not a program to open the file. At this point, please download and install java from: http://java.com/download
3. It can take several minutes to run. Please make sure to wait for the success message.
This change does not affect Mac users. If you have any questions, please email firstname.lastname@example.org.
We apologize for any inconvenience this may have caused you. This change by Microsoft was not announced ahead of time, but does affect Java programs such as LabPrints.