When I was a boy, I remember surfing through the channels on TV and stopping on an interview with Prince Charles, who was at that time assumed to be the future king of England. I stopped at the exact moment the interviewer asked the prince, “When will you get married?”
What Prince Charles basically said was this: “As the future king, I’ve had the opportunity to speak with presidents, kings, philosophers and some of the greatest minds of our generation, and they’ve all said the same thing: wait until you’re 30.”
At that moment, somehow through my addled brain, a single, clear thought emerged: “This is great advice. I’m going to follow it.”
I thought of that story again when I read that IBM had recently spoke with 1,700 CEOs worldwide and asked them, “What are the most utilized customer interaction methods today, and what do you predict in the next 3-5 years?” This is the largest survey of its kind ever taken.
The answers were not surprising. Click the graphic to see the results.
Here are some highlights: