I went to a marketing seminar entitled, Capture the Mind of your Customers by Tony Rubleski, and thought I would share the notes I took. If you need any more details on any of these ideas, I encourage you to purchase Tony’s book or attend his seminar.
1. Focus on referrals. This was a big part of the seminar. Tony reminds us what we already know: the best marketing is an unpaid endorsement by a trusted source (think testimonials). A referral is a tacit endorsement by your customer to one of their friends. They should be the logical conclusion of every sale. My notes include:
a. Ask for referrals
- Call them “introductions” and ask for one whenever you get a complement from a customer.
- Your customer’s friends and relatives have a relationship with them, piggyback off it.
- Ask for specific introductions to your customer’s friends, relatives, customers, 2-3 at most.
b. Network
- Go places your customers will be
- Send referrals to your clients business (called B2B or businee-to-business)
- Make a list of your “famous” clients to show to potential customers
c. Reward customers who refer others to you – a free something makes a direct cause-effect relationship in their mind.
d. Cheat – collect kid’s address, send them a card or a coupon to hook mom/dad.
- Kids love snail mail and to win something
- Example: color a picture to win
2. Be fun. Make working for you fun, not boring. Tony showed examples of business cards with caracatures instead of photographs to add a note of whimsy to his business. Anything to make people happy or smile is positive for your brand.
3. Collect and share great stories. If you have a story about a bride who’s wedding you saved or an impossible order you were able to get out for a charity, memorize that story and tell it to your customers or anytime you talk about photography. The story will subtly tell people why they should do business with you.
4. 87% of potential home buyers Googled their realtor before they called. Where are you in Google? If you aren’t on the first page for your keywords, either learn how to make it happen or hire someone who can. Marketing online is no longer an option.
5. Great website content. Your website has to showcase the very best work you do. Quantity is not important. Quality is.
6. Use special mailings, offers, promos. Tony’s research tells him that the most likely mailing to be opened is a lumpy, red envelope with handwritten labels and a real, first-class stamp. Although this may cost more up front, it will result in 2-3 times more of your mail being read.
7. “Cause” marketing. Pick a charity. Volunteer time, your skills, and a little money. Feature them on your website. Mention that a portion of each sale goes to the charity. Customers want to feel good about spending money with you, and sharing the glow of a popular charity is a great way to do it. Charities expect this and know how to promote your business along with their cause, which is why so many large corporations have a charity tie-in. Also, every time you give a charity money, get a photo and use it on your website.
8. Survey your customers. You need to know what your business is doing right and wrong. Send customers a letter asking how they were treated after the sale. Reward people for their time. If you staple a dollar bill to a survey and include a stamped, return envelope you’ll be amazed at how many people will feel obligated to complete the survey.