• My friend recently decided to repaint and carpet her home. She asked her 14 year old son if he’d like any changes in his bedroom. “Sure,” he said. “Can you take out the TV? I don’t watch it anymore.“
• We have a college student working as an intern at the lab. Call his cell phone, and he doesn’t answer. Send him an e-mail, and it may take hours for a reply. Send him a text, and he responds almost instantly.
• I was at a party watching a twenty-something young lady sit in the corner alone, texting on her iPhone. I asked her “who are you talking to?” “My friends,” she replied. “I’m on Facebook telling them what a great party this is.“

These three Generation-Y young adults - children born in the 70’s through the 90’s - are your new customers. They are purchasing your graduation and wedding photographs. they are starting new families. Marketing to them is different than the traditional marketing we’re all more familiar with. Here are 7 items to put on your checklist when you plan your next marketing campaign:

1. How to reach them. Social networking has replaced the phone and email. Think Facebook, Myspace, Twitter, and texting. Gen-Y won’t read your email newsletter or see your ad on TV or in a magazine.

2. What to say. Sales language turns them off. They’ve already heard tens-of-thousands of ads in their lifetime, and are totally immune to old-school marketing speak. Instead, be authentic. Start by listening to them.

3. What they purchase. Apple, Jet Blue, Trader Joes, Jones Soda, Mountain Dew, Hollister, Old Navy and Red Bull. Pay attention to each of these brands when you see them in videos, magazines or in stores. They have a “little attitude” in their sales pitches, are unique players in their respective markets, and sell a lifestyle at a relatively low price .

4. What they’ll pay. We’ve all heard Jet Blue sells cheap airline tickets, but what about $3 bucks for a can of Red Bull? While that might seem like a lot of money for a tiny can of pop, Gen-Y will gladly pay it. Like Jet Blue, They trust this product to give them what it promises (Red Bull = energy) and it delivers.

5. Good Quality. Google any product on the Internet and you can read dozens, if not hundreds or thousands of opinions about that product’s quality. If you’re not offering great quality products and service, people will talk and others will listen and trust them. Once you get a reputation - good or bad - you can’t take it back.

6. Fast Service. If you quit answering your phone at 5pm, the customer who calls you at 5:05pm will be calling your competition at 5:10pm. Gen-Y doesn’t leave a “voice message” then wait for for you to call them back.

7. An Experience. Perhaps the most difficult to quantify, but the most critical marketing tip for long-term success. For an example, go down to your local mall this weekend and walk into a Hollister clothing store. The sights, the sounds and the smells all combine to make you feel like you’ve landed in a southern Californian beach party, the clothes and the sales staff all match the brand, yet the prices are not much different than you’d pay at Macy’s or J.C. Penny’s.

If you can focus your marketing on Gen-Y clients, you’ll be on your way to capturing the next generation of customers for your business.

Betsy Finn shared this link with me via twitter, and it is good enough that I thought I should pass it on.

In his book, How to Win Friends and Influence People, Dale Carnegie reminds us that a person’s name is the “sweetest sound to anyone’s ears.”

I’m not normally good with names, but I’ve found associating a name with an image to be useful. For example, if I had just met a guy named “John”, I’d picture him on the…well, you get the picture.

I watched a funny Youtube video the other day by a comedian who’s entire act revolves around showing a bad Powerpoint presentation (if you’ve ever used Powerpoint, you’d laugh too).

How could you adapt this idea as a way to market your studio? One way would be to create a 10-minute talk and slide show about “bad” photography. Here’s the first sentence:

“In 1888 George Eastman patented a camera that used rolls of film. If he ever saw this photograph, he would have smashed it with a hammer.”

Gather about 15-20 bad photographs, or take them yourself. Make a funny talk about the bad photography we all take, or if you are not a good speaker, give a more serious talk on how to take a good picture. Either way, make it breezy, informal, and informative - and keep it under 10 minutes long.

Once you have your presentation ready, call up the local Kiwanis, Rotary, Chamber of Commerce, etc. and offer to be a guest speaker at their monthly meeting. Tell them you have a 10-minute presentation, and that you’ll need a projector and screen (or bring your own). Every group needs a new guest speaker every month, so it won’t be long before you get a return call.

Here’s the key to success: have a pre-written introduction for them to read before your presentation, and hand out business cards immediately afterward. You’ll both establish yourself as a photographic expert in the community, and put your card in the hands of influencers who can get you assignments in the future. In addition, if your presentation is very funny, you’ll soon be getting calls from other groups asking if you can speak in front of their membership too.

If you can put together a great 10 minute presentation, you can turn it into a powerful marketing tool that will put you miles ahead of the competition.